Refund Policy

**1. Introduction**

 

This Refund Policy outlines the terms and conditions governing refunds for products purchased from Arda Trucks ("we", "us", or "our"). By making a purchase from us, you agree to accept the terms of this Refund Policy.

 

**2. Eligibility for Refunds**

 

We offer refunds in the following circumstances:

 

- The product is faulty or damaged upon receipt.

- The product does not match the description provided on our website.

- You receive the wrong item.

 

**3. Refund Process**

 

If you believe you are eligible for a refund, please contact us at info@ardatrucks.com within 7 days of receiving your order. In your email, please provide the following information:

 

- Your name and order number.

- A description of the issue with the product.

- Clear photographic evidence of the fault or damage.

 

Once we receive your email, we will assess your request and, if approved, provide you with instructions on how to return the item to us. Please do not return any products to us without contacting us first.

 

**4. Return of Products**

 

If we authorize the return of the product, you will be responsible for returning the item to us in its original condition and packaging, at your own expense. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 

**5. Refund Amount**

 

If your refund request is approved and the returned item is received by us in its original condition, we will issue a refund to the original payment method used to make the purchase. Please note that shipping costs are non-refundable.

 

**6. Timeframe for Refunds**

 

Once we receive the returned item, we will inspect it and notify you of the status of your refund within 7 days. If your refund is approved, the refund will be processed promptly, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

 

**7. Exclusions**

 

We do not offer refunds for change of mind or if you simply decide you no longer want the product. Additionally, we are not liable for any damage caused by misuse, improper handling, or normal wear and tear of the product.

 

**8. Contact Us**

 

If you have any questions or concerns about our Refund Policy, please contact us at:

 

Arda Trucks  

Email: info@ardatrucks.com  

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This Refund Policy was last updated on 30th May 2024.